Wedding Experiences
Wedding Experiences – Important Information
To keep everything straightforward, here are a few things to know before booking your wedding entertainment.
Please read through the details below before confirming your Wedding Experience. They are designed to keep the booking process clear, calm and easy from the first enquiry through to the wedding day itself.
Securing Your Date
Unless your Booking Summary says otherwise, a booking payment equal to 50% of the agreed price is required. This payment forms part of the total price. Your date is confirmed when you accept the Booking Summary in writing, Carl confirms acceptance and the required booking payment has been received.
The remaining balance is payable no later than 28 days before your wedding unless otherwise agreed in writing.
Travel
Wedding Experience prices are based on your venue location.
Additional travel charges may apply for venues outside the standard service area and will always be confirmed before your booking is accepted.
Additional Entertainment
If you choose to enhance your wedding with live performers or specialist entertainment, separate booking fees or deposit requirements may apply depending on the supplier.
All additional entertainment is arranged through trusted professional partners.
Professional Standards
All partner entertainers supplied through Carl Mitchell DJ carry their own appropriate Public Liability Insurance and, where applicable, provide PAT-tested equipment.
Personalising Your Wedding
Every Wedding Experience includes personal music planning with Carl. Share your favourite songs, artists and genres, must-play requests and songs to avoid so we can agree the music brief together.
You’ll also have the opportunity to discuss key moments, special requests and songs to avoid before your wedding.
Guest requests are welcomed during the evening where appropriate and at the DJ’s discretion to maintain the atmosphere you’ve requested.
Package Changes
Wedding Experience features and prices may be updated from time to time without prior notice.
However, once your booking has been confirmed and your booking payment has been received, your agreed price and package features are protected.
Venue Requirements
Please ensure your venue can provide:
- Safe and suitable performance space
- Access to a reliable mains power supply
- Reasonable access for equipment loading and unloading
- Free parking where available
A small supply of bottled water for the DJ during the performance is greatly appreciated.
Setup & Pack Down
Setup and pack down time is included within your booking unless otherwise agreed and does not reduce your performance time.
Venue Restrictions
It is the couple’s responsibility to inform Carl Mitchell DJ of any venue restrictions, including:
- Sound limiters
- Access restrictions
- Setup times
- Venue curfews
- Stairs or limited access
- Restrictions on smoke, sparkulars or special effects
Photography & Video
Photographs and short video clips may occasionally be captured during your wedding for marketing purposes.
If you would prefer your wedding not to be featured on social media or the website, simply let us know before your event.
Cancellation by You
If you cancel your booking, the booking payment and any other payments made are not automatically forfeited.
Carl Mitchell DJ may retain only a fair and proportionate amount representing the direct net loss reasonably caused by the cancellation. Depending on the circumstances, this may include:
- Planning or consultation work already completed
- Reasonable administration costs already incurred
- Non-recoverable third-party expenses committed specifically for your wedding
- Net loss of profit where the reserved date cannot reasonably be rebooked
Reasonable steps will be taken to reduce the loss, including seeking a replacement booking where practical. Any costs saved, supplier refunds received or income from a replacement booking will be taken into account. There will be no double recovery, and any payment exceeding the reasonable net loss will be refunded.
An explanation of the cancellation calculation will be provided on request.
Postponements
If you need to postpone, reasonable efforts will be made to transfer your booking payment to an available replacement date. Any price difference or unavoidable additional cost will be explained and agreed before the transfer.
If Carl Mitchell DJ is unavailable on the proposed replacement date, the cancellation calculation above will apply rather than the payment being automatically forfeited.
Cancellation by Carl Mitchell DJ
If Carl Mitchell DJ cancels and no suitable replacement or alternative date is accepted by you, payments for services not supplied will be refunded.
This does not affect any other statutory rights or remedies you may have.
Circumstances Beyond Either Party’s Control
If the wedding cannot proceed because of circumstances outside either party’s reasonable control, both parties will try to agree a postponement or another reasonable solution.
Payments will not automatically be retained in full. Any refund or permitted deduction will reflect the services already provided, unavoidable costs and the rights applying in the circumstances.
Your Statutory Rights
Nothing in these terms limits your statutory consumer rights.
Some distance and off-premises contracts carry a 14-day cancellation right, although contracts involving leisure services on a specified date may be exempt. The position depends on the circumstances of the booking.
Questions?
If you’re unsure about any aspect of your Wedding Experience, please get in touch before booking. I’m always happy to answer questions and help you choose the experience that’s right for your wedding.
Need anything clarified before booking?
Ask any questions before securing your date so everything feels clear from the start.